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FAQ
1. Directly from the customer?
Yes, it is always advisable to register as that
helps you in easily tracking your orders.
2. How do I register?
To register go to Account and fill in the
registration form to make your EMAANI Account.
3. Do I have to disclose my
e-mail id and phone number for registration?
Email IDs and mobile numbers are mandatory fields as
we will send you regular updates about your orders or inform you
over the phone.
4. Is my personal information
secure on your website?
Yes, any information you share is secure on our
website
5. Are there any charges for
registration?
No, our registration process is completely free.
6. How do I get a new
password?
If you have forgotten your password, simply click
on ‘Forgot password’ and you will be redirected to an email where you can reset
your password.
7. Can I edit my personal
information?
Log on to our website and click on ‘My Account’ to
change your personal details or shipping address.
8. Can I cancel an order?
Placed orders cannot be cancelled or refunded.
9. Can I change the shipping
address of the order?
Yes, you can go to my account to change the
shipping address or notify us over the mail for the same, no address can be
changed once the order has been dispatched
10. How do I return a product?
Please read return policies to understand the return
process
11. How can I track my order?
You can track your order by logging into your
account
