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1. Directly from the customer?

Yes, it is always advisable to register as that helps you in easily tracking your orders.


2. How do I register?

To register go to Account and fill in the registration form to make your EMAANI Account.


3. Do I have to disclose my e-mail id and phone number for registration?

Email IDs and mobile numbers are mandatory fields as we will send you regular updates about your orders or inform you over the phone.


4. Is my personal information secure on your website?

Yes, any information you share is secure on our website


5. Are there any charges for registration?

No, our registration process is completely free.


6. How do I get a new password?

If you have forgotten your password, simply click on ‘Forgot password’ and you will be redirected to an email where you can reset your password.


7. Can I edit my personal information?

Log on to our website and click on ‘My Account’ to change your personal details or shipping address.


8. Can I cancel an order?

Placed orders cannot be cancelled or refunded.


9. Can I change the shipping address of the order?

Yes, you can go to my account to change the shipping address or notify us over the mail for the same, no address can be changed once the order has been dispatched


10. How do I return a product?

Please read return policies to understand the return process


11. How can I track my order?

You can track your order by logging into your account